Privacy Policy

Information We Collect

When you visit our website or place an order, we may collect the following personal information:

• Contact Information: Name, email address, phone number
• Shipping Address: Street address, city, state, pincode
• Order Details: Products purchased, order history, payment status
• Device Information: Browser type, IP address (collected automatically for security)
• Communication Data: Messages sent via contact form or WhatsApp

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfill and deliver your orders
• Communication: To send order confirmations, shipping updates, and respond to your queries
• Customer Support: To assist you with any issues or concerns
• Account Management: To verify your identity via OTP during sign-in
• Website Improvement: To understand how customers use our website and improve our services
• Legal Compliance: To comply with applicable laws and regulations in India

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Information Sharing

We may share your information only with the following trusted service providers who assist us in operating our business:

• Razorpay: For secure payment processing
• NimbusPost: For shipping and delivery of your orders
• Google: For data storage (Google Sheets) and email services
• Vercel: For website hosting

These providers are required to protect your data and use it only for the purposes we specify. We do not share your data with any other third party.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data, including:

• HTTPS Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Payments: Payment information is handled entirely by Razorpay (PCI-DSS Level 1 compliant)
• OTP Verification: Phone number verification to prevent unauthorised access
• Input Sanitisation: All user inputs are sanitised to prevent injection attacks
• Security Headers: Industry-standard HTTP security headers are implemented

Cookies

Our website uses minimal cookies and local storage to enhance your browsing experience:

• Session Data: To keep you logged in during your visit
• Cart Data: To remember items in your shopping bag

We do not use tracking cookies or share cookie data with third parties. You can clear your cookies at any time through your browser settings.

Your Rights

Under Indian data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data we hold
• Right to Correction: You can ask us to correct any inaccurate information
• Right to Deletion: You can request us to delete your personal data
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us at noore.jewels55@gmail.com

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out.